all policies
Returns & Refund Policy
Last Updated: October 4, 2023
Thank you for choosing Auria Health, LLC ("Auria," "we," "us," or "our"). We strive to provide high-quality dietary supplements to support your well-being. Your satisfaction is important to us, and we want to make sure you are completely happy with your purchase. Please read our Returns & Refund Policy carefully.
60-Day Guarantee or Money Back
At Auria Health, we stand by the quality of our products. We offer a 60-day money-back guarantee on select items. If you're not completely satisfied with your purchase, contact our Customer Support team within 60 days of your order date to request a refund.
No Returns, Share the Love
- If the product is not damaged and you no longer wish to keep it, consider sharing it with a family member or friend who might benefit from it.
- If it is damaged, simply dispose of the contents in your home garden/plants and recycle or compost the packaging (whichever is applicable).
Applicability
Our refund policy applies consistently to all purchases made directly with us through our official sales channels. This includes transactions conducted on our official websites (auriablends.com, auriahealth.com, auria.health, and auria.life), as well as sales on social media platforms and marketplaces where Auria Health is the direct seller.
Non-Refundable Items
- Shipping charges, which are non-refundable.
- Products not purchased directly from our official sales channels.
- Gift cards, discounted or discontinued items, and products acquired using Rewards points.
Refund Process
To initiate a refund within the 60-day guarantee period, please contact our Customer Support team at life@auriablends.com. They will guide you through the simple refund process.
Additional Information
- Refunds are typically processed within 5-7 business days, although timing may vary based on your bank or credit card company.
- We are unable to process refunds to prepaid debit cards.
Shipping & Fulfillment Policy
Last Updated: June 17, 2024
Welcome to auria™ - where our commitment to our mission aligns with exceptional service. This ensures that your experience with us is convenient, cost-effective, and a holistic impact.
Our Commitment to You
- Order Processing: We are proud to partner with a local third-party liaison (3PL) - ensuring maximum quality and safety for our blends. They handle our fulfillment, logistics, and shipping to get the blends you love delivered directly to your doorstep.
- L.I.F.E. Values at Work: In line with our dedication to our L.I.F.E. Values - we prioritize eco-friendly packaging and shipping solutions that reflect our commitment for a holistic global impact.
Fulfillment Details
- 24/7 Orders: Our online storefront welcomes your orders 24/7.
- Processing Time: For quick processing, orders placed before 2 PM ET on business days (Monday through Friday - excluding US holidays) will be processed the same day. All other orders will be processed the next business day.
Privacy Policy
Effective Date: May 11, 2023
Auria Health, LLC ("Auria Health", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes our practices regarding the collection, use, and disclosure of your information when you use our website located at www.auriablends.com; www.auriahealth.com; www.auria.life; www.auria.health (the "Website").
By using the Website, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
We may collect various types of information from or about you, including:
a. Personal Information: We may collect personal information, such as your name, email address, phone number, and other information that you voluntarily provide when you contact us or register for an account on the Website.
b. Usage Data: We may collect information about your use of the Website, such as your IP address, browser type, the pages you visit, the time and date of your visit, and other diagnostic data.
Use of Your Information
We use the information we collect for various purposes, including to:
a. Provide and maintain the Website and our services. b. Personalize and improve your experience on the Website. c. Communicate with you, respond to your inquiries, and provide customer support. d. Monitor and analyze usage and trends to improve the Website and our services. e. Comply with legal requirements and prevent fraudulent or illegal activities.
Security of Your Information
We take appropriate security measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.
Third-Party Websites
The Website may contain links to third-party websites or services that are not owned or controlled by Auria Health. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.
Children's Privacy
Our Website is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to remove that information and delete it from our systems.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Your continued use of the Website after any changes to the Privacy Policy constitutes your acceptance of the revised Privacy Policy.
Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Auria Health, LLC
Address: 2645 S.W. 37th Ave, Suite 601, Miami, FL 33133
Email: here@auriablends.com
Phone: +1.305.928.7421
Advertising and Endorsements
We may display advertisements, sponsored content, or endorsements on the Website. To comply with FTC regulations, we will clearly and conspicuously disclose any material connections, such as payments or free products received, between Auria Health and any advertisers or endorsers. We may also use aggregated, non-identifiable information about our users to inform advertisers about the effectiveness of their ads or to help them target their ads more effectively.
Compliance with FTC and FDA Guidelines
Auria Health is committed to complying with all applicable FTC and FDA regulations and guidelines regarding advertising, endorsements, and health-related content. If you believe that any content on the Website does not comply with these regulations and guidelines, please contact us immediately at care@auriablends.com so we can investigate and address the issue.
Terms of Use
Effective Date: May 11, 2023
Acceptance of Terms
By accessing and using the Auria Health, LLC ("Auria Health", "we", "us", or "our") website located at www.auriablends.com; www.auriahealth.com; www.auria.life; www.auria.health (the "Website"), you agree to be bound by these Terms of Use ("Terms"). If you do not agree to these Terms, you should not access or use the Website.
We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the Website following any changes to the Terms constitutes your acceptance of the revised Terms.
Intellectual Property Rights
All content on the Website, including but not limited to text, images, graphics, logos, videos, and software, is the property of Auria Health or its content suppliers and protected by international copyright laws. You may not reproduce, distribute, modify, or create derivative works from any part of the Website without our express written consent.
Use of Website Content
Auria Health grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Website for your personal, non-commercial use only, subject to these Terms. You may not use the Website for any illegal or unauthorized purpose or in any manner that violates applicable laws and regulations.
User Submissions
Any communication or material you transmit to the Website, such as questions, comments, suggestions, or other content, will be treated as non-confidential and non-proprietary. By submitting any content to the Website, you grant Auria Health a worldwide, perpetual, irrevocable, royalty-free license to use, reproduce, modify, display, and distribute such content in any media and for any purpose.
Third-Party Links
The Website may contain links to third-party websites or services that are not owned or controlled by Auria Health. We do not endorse or assume any responsibility for any such third-party sites, and you access them at your own risk.
Health-Related Information
The Website may display advertisements, sponsored content, or endorsements. In compliance with Federal Trade Commission (FTC) guidelines, Auria Health will clearly and conspicuously disclose any material connections, such as payments or free products received, between Auria Health and any advertisers, sponsors, or endorsers.
Auria Health is not responsible for the content of any advertisements or sponsored content on the Website and does not endorse any products, services, or opinions presented therein. Your interactions with advertisers, sponsors, or endorsers found on the Website, including payment and delivery of goods or services, and any other terms, conditions, warranties, or representations associated with such interactions, are solely between you and the respective advertiser, sponsor, or endorser. Auria Health is not responsible or liable for any loss or damage of any sort incurred as the result of such interactions or the presence of advertisements, sponsored content, or endorsements on the Website.
Compliance with FTC and FDA Guidelines
Auria Health is committed to complying with all applicable Federal Trade Commission (FTC) and Food and Drug Administration (FDA) regulations and guidelines regarding advertising, endorsements, and health-related content. We strive to maintain transparency and accuracy in the information presented on our Website.
If you believe that any content on the Website does not comply with these regulations and guidelines, please contact us immediately at care@auriablends.com so we can investigate and address the issue. Auria Health reserves the right, at our sole discretion, to remove, edit, or modify any content that we determine to be non-compliant with applicable laws and regulations.
Your continued use of the Website constitutes your agreement to comply with all relevant FTC and FDA regulations and guidelines and to promptly report any suspected non-compliance to Auria Health.
Disclaimer of Warranties
The Website and its content are provided on an "as is" and "as available" basis without any warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. Auria Health does not warrant that the Website will be error-free, secure, or uninterrupted, or that it will meet your expectations.
Limitation of Liability
In no event shall Auria Health, its affiliates, directors, officers, employees, or agents be liable for any direct, indirect, incidental, special, consequential, or punitive damages (including but not limited to loss of profits, data, use, or goodwill) arising out of or in connection with your use of or inability to use the Website, whether based on warranty, contract, tort, or any other legal theory, and whether or not Auria Health has been advised of the possibility of such damages.
Indemnification
You agree to indemnify, defend, and hold harmless Auria Health, its affiliates, directors, officers, employees, and agents from and against any and all claims, liabilities, damages, losses, or expenses, including reasonable attorneys' fees, arising out of or in connection with your use of or inability to use the Website or any violation of these Terms.
Governing Law and Jurisdiction
These Terms and any dispute arising out of or in connection with them shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the courts located in Miami.
